27 February 2002
Three out of four small to medium-sized firms believe it is vital their premises are accessible to people with disabilities but only one in three has made improvements themselves, according to research by the Disability Rights Commission.
It has published a new code of practice on rights of access to goods, facilities, services and premises. The changes, within the Disability Discrimination Act, have to be made by October 2004.
DRC chairman, Bert Massie, said, "Businesses need to know that reasonable adjustments are all that is required, which in most cases will be low-cost changes designed to maximise accessibility". He added that firms "grossly underestimated" the £40 billion spending power of disabled people.