DENVER--(BUSINESS WIRE FEATURES)--Feb. 7, 2001--The National Multiple Sclerosis Society has developed an innovative online educational program to train staff and volunteers in developing better communications skills.
The National MS Society commissioned Option Development Center (www.odcenter.com), an online education company, to produce "Solution-Focused Conversations," a class focusing on conversational skills that emphasize listening for a person's strengths and resources. Through this crucial variance from listening strategies that can inadvertently reinforce pain and pathology, the National MS Society aims to remind their clients and support group participants of their worth, despite the devastating effects of MS.
Beverly Noyes, the National MS Society's Director of Health and Independence Programs, comments, "We want everyone who deals with MS, including those who have loved ones with MS, to have a supportive resource that doesn't let them forget they still have abilities."
The first step in delivering this groundbreaking program was to hire Tracy Todd, President of the Option Development Center, to write the core content. The National Multiple Sclerosis SocietyÆs lead trainers then customized the information for people with multiple sclerosis. Chapter staff and volunteers will take this online class so they can develop the skills to better empower the third of a million American who have MS.
Tracy Todd states, "This was truly a team effort. The National MS Society trainers were outstanding in their contributions, and we are proud to have established this business-to-business relationship."
The class, although grounded in high-tech, is very low-tech in its approach. Todd comments, "When you have so many different computers and computer user abilities, you need to ensure that nearly everyone can access and use the class. We simplified the online technology to make sure we accomplished this goal."
a chronic disease of the central nervous system, is often referred to as
a "prime of life" disease because of its tendency to be diagnosed during
the early adult years. Symptoms are unpredictable, and can range from numbness
of the limbs to blurred vision to paralysis. The National Multiple Sclerosis
Society supports more MS research and serves more people with MS than any
national voluntary MS organization in the world. For more information,
call 1-800-FIGHT MS or visit www.nationalmssociety.org.
MS Society - TRC
Beverly Noyes, Ph.D., LPC, 303/813-6608
Option Development Center
Tracy Todd, Ph.D., 720/318-4867