More MS news articles for April 2002

Pressure selling of mobility aids investigated

4 April, 2002

People are paying too much for the wrong mobility aids because some firms are using high-pressure sales techniques, says Which? Magazine.

It looked at 62 complaints. Nearly half were about being sold unsuitable products. Which? Editor, Helen Parker said, "Mobility products can greatly enhance the quality of people's lives, but some vulnerable and older people are being sold unsuitable products and losing large sums of money if they want to send them back or cancel an order".

The British Health Care Trades Association has a voluntary code of practice for its members but some major companies are not members. It advised people buying mobility aids to take time to consider their decision and to take advice from occupational therapists of Disability Living Centres.